Please ensure that you have read our returns policy before sending any items back to us. If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost. Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! We're not responsible for any items that are returned to us by mistake (it happens!). Kids Happy House, 88 Watling Street, Radlett, Herts WD7 7ADĪs the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact the carrier about your return. Please ensure that you include your order number in the package and send the items to: You are required to arrange and pay for the return of the items and the items are your responsibility until they reach us. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs. We don't accept returns for unwanted items after the relevant returns period above. Delivery charges are non-refundable unless you have received a faulty or incorrect item. If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method. None of these rules affect your statutory rights. As long as an item is still unopened, has the security seal still intact and is in its original condition, we accept returns, subject to the rules below. Hygiene and your and all of our customers’ safety is super important. We get it, sometimes something just doesn't work for you and you want your money back. Once the order has arrived, please contact us if you have any questions. Please note that we are unable to make any changes or cancellations once the order has been placed.The estimated shipping time begins from the day your order is despatched.Orders placed on the weekend will be shipped out Monday. Orders placed after this time will be sent the next day. Orders received on weekdays before 13:00 GMT will be shipped out the same day.All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.Please note that during busy periods shipping times may be affected. We can deliver internationally tracked – email us and we can create a bespoke shipping quote!
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